This role forms part of the Travel Support team based at Pezula Nature Retreat in Knysna.
The Role
As Reservations Consultant, you’ll form part of a professional reservations team responsible for handling guest and agent bookings across the Village n Life portfolio through the Travel Support Channel platform. You’ll assist with enquiries, quotations and reservations while ensuring accuracy, efficiency and exceptional service throughout the guest booking journey.
This role suits someone who enjoys detail, takes pride in clear communication and thrives in a collaborative, guest-focused environment.
Key Responsibilities
– Respond to reservation enquiries via phone, email and online channels as part of the team schedule
– Prepare quotations, confirmations and pro-forma invoices within set timelines
– Record and process reservations accurately on Opera PMS and other systems
– Manage amendments, early departures, cancellations, extensions and ‘no-show’ follow-ups
– Assist with transfers, meal and group booking coordination where required
– Communicate with travel agents, corporate clients and internal property teams
– Ensure smooth handovers of booking details to property and operations teams
– Stay informed of rates, packages, and promotions across the Village n Life portfolio
– Support the team in monthly OTA reconciliations and related admin tasks
– Contribute to revenue growth through upselling and suggestive selling techniques
– Resolve guest queries with care and professionalism
What We’re Looking For
– Grade 12 (Matric) and a hospitality qualification (advantageous)
– Experience in a similar reservations or hospitality position
– Working knowledge of Opera or similar PMS systems (advantageous)
– Excellent written and verbal communication
– Detail-oriented with strong administrative and organisational skills
– A proactive attitude and a genuine passion for guest service
– Ability to work well within a structured team environment
What We Offer
– A dynamic role at Pezula Nature Retreat in Knysna
– Growth and training opportunities within Village n Life
– Shared technology allowances and staff incentives
– Staff housing options and access to staff facilities
– Competitive package aligned with experience
