This role forms part of the Village n Life Travel Support team based at Pezula Nature Retreat in Knysna
The Role
As Senior Reservations Consultant, you’ll form part of a professional reservations team responsible for managing guest and agent bookings across the Village n Life portfolio. You’ll handle enquiries, process reservations and ensure all information is captured accurately while supporting the team in maintaining high service standards and achieving sales goals.
This position suits someone detail-driven, guest-focused and confident in navigating multiple systems and property requirements within a dynamic environment.
Key Responsibilities
– Respond to reservation enquiries via phone, email and online channels as part of the team schedule
– Prepare accurate quotations, confirmations and pro-forma invoices within company timelines
– Record and update bookings on Opera PMS and related systems
– Manage amendments, cancellations, special requests and ‘no-show’ procedures
– Support booking coordination for transfers, meals and activities where applicable
– Maintain effective communication with travel partners, agents and internal hotel teams
– Ensure daily arrivals, group details and VIP arrangements are communicated to properties
– Stay informed of special rates, promotions and group offers
– Contribute to revenue growth through upselling and promoting Village n Life properties
– Assist in resolving guest queries and complaints with professionalism and care
– Collaborate closely with the Reservations, Finance and Sales teams to ensure operational alignment
What We’re Looking For
– Grade 12 (Matric) and a hospitality qualification (advantageous)
– 2–4 years’ experience in a reservations or hospitality role
– Working knowledge of Opera or similar PMS systems
– Strong communication and organisational skills
– Detail-oriented with a proactive, guest-focused mindset
– Ability to work effectively within a structured team environment
What We Offer
– A dynamic role
– Career growth and mentorship opportunities within Village n Life
– Shared technology allowances and performance incentives
– Staff housing options and access to staff facilities
– Competitive package aligned with experience
