This role forms part of the sales team within the Village n Life hospitality group.
The Role
As Bespoke Reservations Consultant, you’ll support specialised reservations, tailored travel arrangements and guest coordination across the Village n Life portfolio. This role is suited to someone organised, people-focused and passionate about hospitality and travel. You’ll work closely with VIP guests, stakeholders, travel partners and internal teams while assisting with seamless booking journeys from enquiry through to departure.
Key Responsibilities
Manage reservations, quotations and booking enquiries across the Village n Life portfolio
Coordinate specialised travel arrangements for VIP guests, stakeholders and niche group bookings
Process amendments, cancellations, extensions and special requests accurately and efficiently
Prepare quotations, confirmations, invoices and reservation correspondence
Coordinate additional guest services including transfers, dining bookings and tourism-related requests
Communicate guest preferences and requirements with operational teams
Support upselling and cross-selling opportunities across Village n Life properties and services
Maintain accurate booking records and stakeholder information within company systems
Assist with reporting, booking administration and reservation audits
Build and maintain professional relationships with guests, travel partners and stakeholders
What We’re Looking For
Grade 12 or equivalent qualification
Qualification in Hospitality, Tourism, Travel or Business Administration advantageous
Minimum of 2 years’ experience in reservations, hospitality, travel or a customer-facing role
Hotel reservations experience preferred
Experience working with VIP guests or bespoke travel arrangements advantageous
Opera and reservation platform experience advantageous
Strong communication and relationship management skills
Strong organisational, administrative and multitasking abilities
Passion for hospitality, tourism and guest service
Ability to work efficiently in a fast-paced environment while maintaining attention to detail
What We Offer
A professional environment within one of South Africa’s leading hospitality groups
Growth and training opportunities within Village n Life
Exposure to luxury hospitality, travel and stakeholder coordination
Competitive package aligned with experience
