This Compliance and privacy notice applies to the Village N Life Group of Companies (hereinafter Village N Life), which includes:

  • OI Investments (Pty) Ltd
  • 6 Brighton Court Camps Bay (Pty) Ltd
  • Camps Bay Manor (Pty) Ltd
  • Formatix Twenty Three (Pty) Ltd
  • Harbour House Hotel Property (Pty) Ltd
  • Pezula Hotel Property (Pty) Ltd
  • The Charles De Waterkant (Pty) Ltd
  • The Farmhouse Hotel Property (Pty) Ltd
  • Village And Life Finance Trust (Pty) Ltd
  • Camps Bay Retreat (Pty) Ltd
  • Camps Bay Village (Pty) Ltd
  • Farmhouse Hotel (Pty) Ltd
  • Harbour House Hotel (Pty) Ltd
  • Pezula Nature Hotel And Spa (Pty) Ltd
  • The Bay Hotel (Pty) Ltd
  • Village N Life (Pty) Ltd
  • Village N Life Marketing (Pty) Ltd
  • Beach House At The Bay (Pty) Ltd
  • Career Custodians (Pty) Ltd
  • Mint Wellness (Pty) Ltd
  • Tsec Security (Pty) Ltd
  • Village N Life Events (Pty) Ltd
  • Village N Life Realty (Pty) Ltd




The right to privacy is an integral human right recognised and protected in the South African Constitution and the Protection of Personal Information Act 4 of 2013 (“POPIA”).

POPIA aims to promote the protection of privacy by providing guiding principles that are intended to be applied to the processing of personal information in a context-sensitive manner.

Through the provision of quality goods and services, Village N Life is necessarily involved in the collection, use and disclosure of certain aspects of the personal information of clients, customers, employees and other stakeholders.

A person’s right to privacy entails having control over his or her personal information and being able to conduct his or her affairs relatively free from unwanted intrusions.

The aim of this compliance and privacy notice is to demonstrate our commitment to safeguarding your personal information and to notify you how and why we collect information from you, the way we use your information and how we share or disclose your information, as required in terms of the Protection of Personal Information Act (“POPI Act”).

This Notice provides you with the following information:

  • Our commitment to compliance;
  • A Summary of the compliance measures implemented;
  • A notification on the collection of personal information and how we use the information;
  • Your rights as a data subject;
  • How to contact us in relation to this notice.

Given the importance of privacy, Village N Life is committed to effectively managing personal information in accordance with POPIA’s provisions. To meet the requirements of POPI, Village N Life has drafted a POPI Risk Framework which includes:

  • Development and implementation of Information processing plan and procedures, including the safeguards of personal information required under POPI
  • Development and implementation of a compliance monitoring plan
  • Appointment of Information Officer
  • Delegation of duties to staff and training on their duties
  • Development of disclosures and client POPI engagement processes
  • Documentation of relationships with third parties on the sharing of personal information and/or service agreements for the outsourcing of certain POPI obligations

Village N Life has appointed an Information Officer. All correspondence to the Information Officer may be submitted via e-mail to: reportingofficer@villagenlife.com


Village N Life is committed to processing personal information in accordance with the below principles when collecting, recording, storing, disseminating, and destroying personal information, and responding to government requests for our users’ data:

  1. We shall not contact/solicit you unless you have given us your consent to do so or unless required as part of an existing relationship with you.
  2. We shall process your personal information for a specific, lawful reason and only adequate, relevant information which is limited to the purposes for which they are processed and which relates to the functions or the activity of Village N Life.
  • If you cancel your services with Village N Life, we will delete or otherwise de-identify your personal information after the minimum storage periods required under our risk and statutory record-keeping periods have expired.
  1. We take measures to ensure data is kept safe and prevent loss of, damage to, or unauthorized destruction of personal information, and unlawful access to or processing of personal information.
Village N Life collects personal information directly from our data subjects where possible In addition to the aforementioned, we shall, subject to your consent, or to execute our service agreement with you, obtain further information required from third parties and other sources where necessary.

During the course of our typical service delivery, we process personal information as follows:

Information being collected

In respect of our clients and guests:


Name, Surname, Gender, Identity number, Nationality, Contact information (residential address, postal address, email, telephone number, bank account /credit card details, details of planned period of stay with us)

Source of information We collect personal information directly from you as the Data subject during the engagement process and are required from time to time. If a client has made a booking with one of our hospitality venues or properties, we may receive some of your information from a third party booking agent or service provider
Purpose of processing information The personal information and special personal information processed during the data subject engagement process is used to render services to the data subject directly related to the service agreement in place between the parties
Voluntary/Mandatory provision of information The Data subject is required to provide the information on a voluntary basis and understand that certain information is mandatory for the purpose of administration of the Responsible party-Data subject relationship.
Consequences of failure to provide information Failure to provide the information may result in the Responsible party being unable to render services to the Data subject
Cross border transfer Where necessary information may be shared with organisations outside South Africa for legitimate purposes who subscribe to similar personal information protection laws.  Information shall not be shared with countries that do not subscribe to personal information protections laws unless the Responsible party has entered into an agreement in terms of which the third party subscribes to the obligations for lawful processing of personal information.
Recipients of personal information

The Responsible party shall only share information outside of the information in the following circumstances:

●       Services providers that assist the Responsible party to administer the service agreement between the Parties or necessary to assist the Responsible Party to meet its legal and contractual obligations to the data subject

●       Third party advisors or legal council should the Responsible Party need to pursue action against the Data Subject

●       Third party accountants or auditors in the reconciliation of quotes, invoices and payments received

Nature and category of information The Responsible party processes personal information, special personal information and information of the Data subject’s dependents according to the lawful conditions for processing of personal information.


Village N Life does not collect and process special personal information unless it is a requirement by law to process such information as part of our service delivery, in which case we shall obtain consent from you before collection thereof. We do not knowingly collect personal information from children (under 18 years of age) without the permission of their parent/s or guardian.

Village N Life and its employees may disclose personal information:

  • to other services providers involved in the rendering of services or the provision of products to the clients;
  • to services providers, it is in engaged with such as accountants, compliance officers, administration etc.; if Village N Life has a duty or a right to disclose same in terms of law or certain industry codes; or if it is necessary to protect Village N Life’s legal rights and interests.

We undertake to review and update our security measures in accordance with future legislation and technological advances. Access to client data from within our organisation is limited to essential staff or specialist contractors that are required to access our systems for client service or maintenance purposes, who are bound by the requirements of the legislation and are required to maintain safety and security measures.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Village N Life uses cookies to help identify and track visitors, their usage of the Village N Life service, and their website access preferences. Village N Life visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Village N Life websites, with the drawback that some features of Village N Life websites may not function properly without the aid of cookies.


In terms of POPI, data subjects have the right to:

  • Request what personal information Village N Life holds about them and why.
  • Request access to their personal information.
  • Be informed on how to keep their personal information up to date.

Access to information requests can be made by email, addressed to the Information Officer. The Information Officer will provide the data subject with a “Personal Information Request Form”.

Once the completed form has been received, the Information Officer will verify the identity of the data subject before handing over any personal information. All requests will be processed and considered against Village N Life’s PAIA Policy.

The Information Officer will process all requests within a reasonable time.



A data subject has a right to object to the use of personal information, however in certain instances failure to provide us with personal information may result in the inability to deliver said services or products to our data subjects, or our data subjects shall receive limited services or have a limited engagement with us.

Data subjects further have the right to complain in instances where any of their rights under POPIA have been infringed upon. Village N Life takes all complaints very seriously and will address all POPI related complaints in accordance with the following procedure:

  • POPI complaints and objections must be submitted to Village N Life in writing. Where so required, the Information Officer will provide the data subject with the prescribed form.
  • The Information Officer will provide the complainant/objector with a written acknowledgement of receipt of the complaint.
  • The Information Officer will carefully consider the complaint or objection and amicably address the complainant’s concerns. In considering the application, the Information Officer will endeavour to resolve the matter in a fair manner and in accordance with the principles outlined in POPIA.
  • Where the data subject is not satisfied with the Information Officer’s suggested remedies, the data subject has the right to complain to the Information Regulator.

The Information regulator’s contact details are as follows:

Complaints email: complaints.IR@justice.gov.za

General enquiries email: inforeg@justice.gov.za








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