This role forms part of the Bespoke Sales team at Village n Life and is a sales-focused position responsible for generating bookings and revenue from our Travel Club member base.
The Travel Club Community Manager builds strong member relationships, identifies sales opportunities and converts these into repeat bookings, cross-property stays and additional spend across the Village n Life portfolio.
The Role
As Travel Club Community Manager, you’ll manage and grow the commercial relationship with our Travel Club members. You’ll get to know members, understand their travel patterns and interests and proactively identify opportunities to generate bookings and revenue.
This is a proactive sales role built around relationships. You’ll be expected to follow opportunities through, convert enquiries into bookings, reactivate inactive members and work towards agreed sales, conversion and revenue targets.
Key Responsibilities
Build and maintain strong relationships with Travel Club members
Welcome and activate new members
Understand members’ travel patterns, interests, preferences and previous stays
Proactively identify and convert sales opportunities within the member base
Drive repeat bookings, direct bookings and cross-property stays
Recommend relevant Village n Life properties, dining, wellness, golf, padel, events and other offerings
Follow up on enquiries and sales opportunities through to conversion or handover
Reconnect with inactive members and identify opportunities to generate new bookings
Encourage member referrals and identify opportunities for new business
Support Travel Club activities, events and member activations
Work closely with Bespoke Sales, Reservations, Marketing and Property Operations
Maintain accurate member information, interactions and sales opportunities in OPERA, Zoho CRM and other approved systems
Track member engagement, sales opportunities, conversions and revenue
Work towards agreed sales, conversion, engagement and revenue targets
What We’re Looking For
Grade 12 or equivalent
Relevant Hospitality, Tourism, Sales or Marketing qualification advantageous
2–4 years’ experience in a customer, guest, member or relationship-focused sales environment
Hospitality, travel, reservations, membership or guest relations experience advantageous
Proven ability to build relationships and convert opportunities into sales
Experience working towards sales, conversion or revenue targets
Strong communication, listening and relationship-building skills
Commercially minded, proactive and confident in following opportunities through
Strong planning, organisation and attention to detail
Comfortable working with customer, booking and sales data
OPERA experience advantageous
Zoho CRM experience advantageous
Strong systems discipline and accurate administration
What We Offer
A permanent, mid-level sales role within the Village n Life Bespoke Sales team
The opportunity to build long-term relationships with an established Travel Club member base
Exposure to the wider Village n Life portfolio across accommodation, dining, wellness, golf, padel and events
Growth and development opportunities within Village n Life
Competitive package aligned with experience
